Client Support

Uptrend Stores is an online store dedicated to sourcing and selling the latest viral and trendy products found across social media platforms like TikTok, Instagram, and Facebook. Our mission is to bring you innovative and popular items quickly and at great value.

You can reach our dedicated Customer Support team for any inquiries via email at info@uptrendstores.com, or through the contact page on our store "Find it below".

Our commitment to sustainability is focused on reducing waste by only ordering products that are purchased by our customers. We aim to partner with suppliers who use efficient logistics to minimize environmental impact.

Yes. We work hard to source our products from reputable suppliers to ensure they are authentic and of high-quality. We stand behind our products.

Uptrend Stores is a global e-commerce store. Our team is located in Lincoln, Nebraska, USA.

Our products are sourced from a network of trusted global suppliers and manufacturers and warehouses. This allows us to ship products to you while ensuring fast delivery and low costs.

Shipping is free for orders above 49$.

For orders below 49$ we charge a flat rate shipping cost of 3.90$.

Estimated delivery times for orders within the USA are typically 5-12 business days. This can vary depending on the specific product. We work with our suppliers to ensure the fastest possible shipping.

Yes. We ship our products internationally thanks to our large network of warehouses and suppliers.

Once your order is shipped, we will send you a confirmation email that includes a tracking number and a link to a tracking page where you can monitor your package's real-time progress. Please allow a maximum 2 business days for the tracking information to become active.

The packaging will be standard for e-commerce and designed to ensure your product arrives safely.

If your delivery is significantly delayed or arrives damaged, please contact our Customer Support team immediately at info@uptrendstores.com with your order number. We will 100% find a swift and satisfactory resolution.

We offer a 14-day return policy. If you are not satisfied with your purchase, you may return the item within 14 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact our Customer Support team at info@uptrendstores.com with your order number and a brief explanation of why you wish to return the item. We will provide you with the necessary instructions and the return address.

Customers are generally responsible for the return shipping costs. However, if the return is a result of our error, such as a damaged or incorrect item, we will cover the return shipping costs. We recommend using a trackable shipping service.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 3-5 business days.

We do not offer direct exchanges at this time. If you wish to exchange an item, please follow our return process for a refund and then place a new order for the desired product.

In the case of a damaged or defective item, please contact us immediately with your order number and a photo of the damaged product. We will make sure to arrange a replacement or a full refund at no additional cost to you.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer fast and secure payment options through PayPal, Apple Pay, Google Pay, and Shop Pay. All available payment methods are displayed at checkout.

Your security is our top priority. All transactions are processed through a secure, PCI-compliant payment gateway with industry-standard SSL encryption. Your credit card information is never stored on our servers.

All transactions on our website are processed in US Dollars (USD). The final charge will be in USD, and your bank may apply a conversion fee if you are using a different currency.

Your payment method is charged at the moment your order is successfully placed and confirmed. You will receive an immediate order confirmation email once the transaction is complete.

If your payment is declined, please first check that your billing and card details are correct. If the problem persists, we recommend contacting your card issuer or trying an alternative payment method.

Yes, a detailed receipt is automatically sent to the email address you provided with your order confirmation.

Creating an account with uptrendstores.com makes your shopping experience more convenient. You can save your shipping information for faster checkout, view your complete order history, and manage your preferences all in one place.

You can create an account during checkout or by clicking the "Sign Up" link on our website. Just follow the simple steps to enter your details and create a secure password.

If you've forgotten your password, click the "Forgot your password?" link on the account login page. Enter your email address, and we will send you a secure link to reset your password.

Yes, you can update your personal information, including your name, contact details, and saved addresses, at any time by logging into your account and navigating to the 'Account Details' section.

Your privacy is important to us. We use your personal data to process your orders, communicate with you about your purchase, and improve your shopping experience. We do not sell or rent your information to third parties. Our data practices comply with all relevant US laws.

You have the right to request the deletion of your account and personal data. To do so, please contact our Customer Support team at info@uptrendstores.com, and we will process your request promptly.